Yes, this is an odd hour to contact customer support. But I’m going to guess that wherever my customer support agent Mayur* is located, it isn’t in my time zone. A somehow touching human deviation from the predictably scripted tone of Mayur’s responses, however; he corrected (twice, ’til he got it right) his mis-typing of the word “correct.”
*Apparently “Mayur” means “peacock” in Sanskrit. Also, according to this site, Mayur “knows how to be charming and excels in the art of seduction.” That wasn’t really the customer service I was looking for.